Samsonite Review

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1.2 stars
Average rating for this product is: 1.2 out of 5

From 2 ratings and 17 reviews

Thumb down 12% of users recommend this product

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choesli's Review of Samsonite

9th May 2008

Overall Rating

1 stars
  • Value for money
    0.5 stars
  • Size / Capacity
    Not supplied
  • Durability
    0 stars
Good Points

Light, body of luggage is well built


Bad Points

Other parts are flimsy including zipper and wheels; also the warranty, as mentioned above, is not worth the paper it's written on


General Comments

In brief: limited warranties mean nothing indeed I agree with the previous comments. I think there's a problem with responsibility of the repair center: I believe they are definitely biased towards NOT attributing defects to the manufacturer. It's probably a big hassle for them to get their work reimbursed - that or they get a fixed yearly amount for all the warranted repairs. The two wheels on my brand new carry-on Samsonite became crooked (the axle exited the mount) when I was lugging a lot of conference (heavy) material to my next flight. I would say I'm 95% certain that what happened is that the weight changed the shape of the luggage slightly and the wheels stopped turning. I noticed this BEFORE getting on the airplane. I kept dragging my luggage to avoid having to lift it. This created drag marks on the wheels. At the repair store, they informed me that most likely the wheels got jammed on a carrier belt and then went out of the axis. It's almost impossible for me to prove that this is not what has happened. It's especially frustrating because it was BRAND NEW. I don't recommend Samsonite to anyone and would like everyone to be warned that Warranties don't mean much, because almost everything could be attributed to the airline. I recommend that if you buy luggage, "test it out" (within "reasonable use") at home/in your street first. OR get luggage from a company that will repair ANY type of damage OR get really cheap luggage and buy into consumerism.

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