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| Customer Service | 3.4/10   |
|---|---|
| Quality of website | 6.1/10 |
| Value for Money | 5.5/10 |
| Reviewer Rating | 4.4/10 |
| Overall Rating | 4.5/10 |
By Guest. on 9th May 2008
| Goods purchased & cost | Dell Laptop (in the end) £250 |
|---|---|
| Delivery | Up to a week late |
| Customer Service | 0/10 |
| Quality of website | 2/10 |
| Value for money | 0/10 |
| Overall value | 1/10 |
 Guest.'s recommendation | |
I did get a laptop in the end???
Selling laptops with no OS...seriously?! Why would anyone want a laptop with no OS!? their comments "oh well, we sell Microsoft XP for £60...." oh yes, I bet you do.
I ordered a laptop off the website (i admit, all i wanted was a cheap fix, nothing flashy, just something to take over the laptop i have at the moment.). I was told that it would be coming in the next few days. With a quick look back at my emails I was then told to call them because they were holding my laptop for some unknown reason. They can't find my address they claim. Great. So once give i get told that it should come in a couple of days. i wait again for a couple of days only to be asked to call again....Its out of stock...but they can keep my money until its in stock and then they will send me one right away (apparently I have mug stamped on my forehead).
After excessive talks with various people and team leaders I have the next laptop up sent (for the same amount as the original one...a plus side!).
It does get here in the time frame they say its going to. Excitedly I open the box , get out the laptop only to find that it won't boot up. Lazily customer service informs me that there is no Operating System with it. Thats sold seperatly, at an extra cost and (surprise surprise) they have none in stock for the next two weeks.
My problem still hasn't been solved. I now have sitting next to me a useless laptop and no way to use it until i buy an operating system.
The one thing I know for certain. I will NOT be buying ANYTHING from Aria again!
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