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- Guest.'s review
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| Value for Money | 3/10  |
|---|---|
| Reviewer Rating | 2.9/10 |
| Overall Rating | 3.4/10  |
By Guest. on 9th May 2008
| Value for money | 1/10 |
|---|---|
| Overall value | 1/10 |
 Guest.'s recommendation | |
They're nice to you (when they want your money).
The customer service is terrible. The whole thing is geared around extracting money from you.
I had to cancel my membership. Because my email to them was on the second of the month, they are charging me for this month's membership, and next month's which I cannot use. I called up expecting common sense, decency and fairness to prevail - I simply wasn't aware of the onerous cancellation policy. I mean, a month's notice usually means four weeks - not more than seven weeks.
They were completely unhelpful. I asked if might use the other month when I returned from abroad? No. Might I give it to my sister or a friend? No. Could we reach some kind of compromise? None offered.
I said I wanted to continue using them, but it would be hard for me to want to do so after this. They wouldn't help.
I've also complained about customer service in the past, and they've been extremely unresponsive.
Seems unwise to me. This is precisely the kind of business that will suffer in the credit crunch.
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