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| Value for Money | 4.1/10  |
|---|---|
| Reviewer Rating | 5.8/10 |
| Overall Rating | 5.9/10  |
By Guest. on 7th May 2008
| Value for money | 2/10 |
|---|---|
| Overall value | 2/10 |
 Guest.'s recommendation | |
That the box outside deters burglars
Customer service is awful. They are unhelpful and pass the buck and have not rectified their mistakes.
I have had a monitored alarm for 10 yrs. Since ADT took over the contract they have taken payments twice - not refunded until they have been asked several times. They have made this particular error twice. They then cancelled my contract when I did not ask them to and despite at least 5 letters and 3 phone calls still have not reinstated it. Then asked me to pay £45 for the privilege when it was their error!
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