Marks and Spencer Pet Insurance Review

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1.7 stars
Average rating for this product is: 1.7 out of 5

From 3 ratings and 70 reviews

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xylene's Review of Marks and Spencer Pet Insurance

6th May 2008

Overall Rating

2 stars
  • Value for money
    2 stars
  • Customer service
    2 stars
  • Have you made a claim?
    Yes
Good Points

made a claim last year no hassle or problems at all


Bad Points

second year of being with them price increase is policy is atrocious


General Comments

Second year, male cat of 2-3 year old, price increase of over 25%. I phoned M&S to ask why it was increased that much and they said just because the pet was a year older - that's ridiculous. That means each year a 25% increase!!!
It turns out M&S have changed their underwriters (from AXA?) to royal sun alliance. They have added lots of excesses to the policy.
Reason i had this policy was because of the zero excess option available.
Anyway, I didn't think the customer service advisor was very helpful and on this basis I have decided not to renew with them.

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