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- Marks and Spencer Pet Insurance
- xylene's review
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| Customer service | 5.2/10   |
|---|---|
| Value for Money | 3.8/10 |
| Reviewer Rating | 3.6/10 |
| Overall Rating | 3.8/10 |
By xylene on 6th May 2008
| Have you made a claim? | Yes |
|---|---|
| Customer service | 4/10 |
| Value for money | 4/10 |
| Overall value | 4/10 |
 xylene's recommendation | |
made a claim last year no hassle or problems at all
second year of being with them price increase is policy is atrocious
Second year, male cat of 2-3 year old, price increase of over 25%. I phoned M&S to ask why it was increased that much and they said just because the pet was a year older - that's ridiculous. That means each year a 25% increase!!!
It turns out M&S have changed their underwriters (from AXA?) to royal sun alliance. They have added lots of excesses to the policy.
Reason i had this policy was because of the zero excess option available.
Anyway, I didn't think the customer service advisor was very helpful and on this basis I have decided not to renew with them.
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