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- Pontins, Prestatyn
- Guest.'s review
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Picture courtesy of Andrew Lyons.
| Value for Money | 4.1/10  |
|---|---|
| Reviewer Rating | 4.4/10 |
| Overall Rating | 4.7/10  |
By Guest. on 6th May 2008
| Value for money | 0/10 |
|---|---|
| Overall value | 1/10 |
 Guest.'s recommendation | |
Handing key in to coming home.
Everything..entertainment abysmal...childrens entertainment none existent apart from a little face painting
Paid for a week in a club chalet. On April 25th. Booked it in January for gran kids. On arrival found out it was Country @Western week, hardly suitable toddlers. No day time or evening entertainment for kids. No evening entertainment for Adults. Cabaret dropped. Characters hardly made an appearance.When I complained they used the excuse it regarded as a quiet week and had to drop some services. How was I supposed to know four months previous. No offer of a refund.Once they have your money they dont care. In my Opinion guests have paid for and expect a certain standard. If Pontins cannot maintain this standard then they should review their pricing policy and offer refunds on so called quiet weeks....A QUIET week is No excuse to drop standards of service.
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