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- garrygaynor's review
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| Value for Money | 2.6/10  |
|---|---|
| Overall rating | 1.3/10 |
By garrygaynor on 5th May 2008
| Date of hire (month/year) | April 08 |
|---|---|
| Country & City of hire | uk |
| Condition of vehicle | Average |
| Choice of vehicles | Average |
| Value for money | 3/10 |
| Overall value | 1/10 |
 garrygaynor's recommendation | |
None
No staff to check the car when it was returned.Subsequently billed £170 for damage to the car even though I checked it myself and found no damage.
I hired a car from Europcar at Manchester airport.
When I returned the car no staff were on duty to check the car. I checked the car myself and found no damage. I returned the keys to the desk. The guy behind the counter seemed upset that I had interrupted his mobile phone call. A week later I received a letter informing me that I had been charged £170 for damage with no explanation. I phoned I was told there was a scratch on the car.
I had insurance for excess from Easycar hire so I can claim it back, but there was no damage to the car and they made no effort to contact me inform me of charges despite having all me contact details.
I will avoid Europcar in future.
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