thomas cook review

Have a picture of Thomas Cook?, please send it to us.
Picture courtesy of cool ash.

Average Ratings

Customer Service	3.1/10
Value for Money	3.9/10
Reviewer Rating	3.3/10
Overall Rating	3.5/10

View Last 6 Months Only

29% Recommended28 out of 98 Reviews

29% Recommended12 out of 42 Reviews

• Overview
• Reviews
• Write your review
• Ask a Question

By Guest. on 5th May 2008

Guest.'s Ratings

Have you booked through this tour operator before?	Yes
Customer Service	3/10
Value for money	9/10
Overall value	3/10
Guest.'s recommendation

Good Points

We have booked our holidays with sky travel and had very good deals so far, until today 4th May 2008 when we arrived to check in and found that the holiday was a different day!!!

Bad Points

Because of the bank holiday, resolving our travel arrangements, have now had to be delayed for 2 days, until Tuesday, as no one is able to help till then.

General Comments

Our beautiful holiday to Jamaica, has been spoiled for me, and my daughter and son, we had the receipts and all documents, to fly on the 4th of May 08 and we went to the Manchester airport at 5am to check in and then, they said that we unable to travel because of date error. Id spoken to the travel operators on the 3rd to confirm when we were to check in as it was an early flight. So the operators could have told me that there was a problem when I had phoned to inquire about the holiday. I had spoken to them 4 times in the last 2 months.

Important, please be aware that:

1. For each negative review there may be hundreds of satisfied customers.
2. None of the information is validated by Review Centre. Reviews are the opinions of the individuals concerned. All Content published is moderated to meet our Terms and Conditions.
3. We encourage companies to respond to negative reviews by using the comment facility at the bottom of the reviews.

Guest.'s review has yet to be rated - Be the first!