Malaga Car Review

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3.8 stars
Average rating for this product is: 3.8 out of 5

From 0 ratings and 15 reviews

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adamn's Review of Malaga Car Car Hire

4th May 2008

Overall Rating

0 stars
  • Value for money
    2.5 stars
  • Country & City of hire
    Malaga
  • Choice of vehicles
    Average
  • Date of hire (month/year)
    07/07
  • Condition of vehicle
    Good
Good Points

The cars where nice.


Bad Points

You do have to leave the airport to get the car. They do act as brokers. Horrible customer service


General Comments

First we had to wait 30 minutes at the airport for the pickup. Then it turns out that Malagacars had "sold us" to their partners and here starts the "fun".
We had specifically checked and ordered backwards facing car seats. Upon arrival they where mounted facing forward and the staff refused to help us turn them backwards (11pm with two 2 year old babies with us).
They tried to sell us an insurance which should be included, luckily I had printed out the confirmation so after arguing with them for 10 minutes, they caved. Then they charged 50 'instead of 40 'for the fuel. The car which we received was smaller than what we booked, but they charged us for the larger car. I didn't notice that at first, but when we came to our destination I called them and had to chase the "manager" for three days before he left me a message to come to Malagacars to exchange the vehicle. I triple checked that I should go there and not to their partner. Once there nobody knew I was coming and was referred to their partner...
Despite having sent them 6 emails I've gotten NO response or apologies. My tip, go with some other firm, like "Autos costa sol", which is great.

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