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Picture courtesy of Pete Nadin.
| Content | 1.8/10   |
|---|---|
| Reliability | 2.8/10 |
| Customer Service | 2.2/10 |
| Speed Consistency | 2.7/10 |
| Value for Money | 3/10 |
| Reviewer Rating | 2.1/10 |
| Overall Rating | 2.2/10 |
By Guest. on 4th May 2008
| Reliability | 4/10 |
|---|---|
| Customer Service | 0/10 |
| Speed Consistency | 1/10 |
| Value for money | 2/10 |
| Overall value | 2/10 |
 Guest.'s recommendation | |
None as far as I am concerned.
I do not recommend TalkTalk due to my experience.
I was talked into it by a sales rep because I had heard that they were offering free broadband with a phone contract.
I had been with BT for a long time and though it was time for a change.
I was very disappointed for the following reasons:
1. I accepted the contract in February. The phone contract began in March but broadband was not connected until September.
2. They were unhelpful as far as I am concerned, when I wanted to move to a different provider. i.e. They would not supply the information we needed like a transfer code or something.
3. When I wrote a letter of complaint they replied with a copy and paste job which was completely impersonal.
4. The broadband was not even very fast. We thought we were getting 8Mbps but online speed tests gave us only 512kbps with even slower upload as far as I am concerned.
5. The phone line was more expensive than BT's package in my experience.
Important, please be aware that:
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