thomson holidays review

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Average Ratings

Customer Service	2.9/10
Value for Money	4.3/10
Reviewer Rating	3.4/10
Overall Rating	3.4/10

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27% Recommended26 out of 98 Reviews

19% Recommended7 out of 37 Reviews

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Review of Thomson Holidays

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By nigel green on 3rd May 2008

nigel green's Ratings

Have you booked through this tour operator before?	No
Customer Service	1/10
Value for money	8/10
Overall value	3/10
nigel green's recommendation

Good Points

none

Bad Points

General Comments

I went on holiday to Sharm el Sheik 21-28 april. I stayed at Sonesta Beach Hotel, Naama bay. I booked with rep to go to St Catherines monastery on the Tuesday for the Saturday and they told me it was cancelled the night before I was due to leave because it was Egypts Easter weekend. So why couldn't they tell me this when I booked it, I tried to see rep in hotel but Thomson customer service kept giving me wrong info when she was there, they got mixed up with Sonesta club hotel, so I wasted hours of my holiday waiting for this rep, I still am waiting for my £72.00 refund as I tried over a hour at Sharm airport with rep to sort this out. I am not impressed with Thomson at all.

1 Comment on Review by nigel green for Thomson Holidays

1. Di Perry on 14th Jul 2008

   A similar thing happened to myself and my husband when we went to Taba Heights with Portand over Christams & New Year. We had 2 trips cancelled & were assured we would get a full refund & it would be in sterling as they couldn't refund to a VISA card !!!. One of the trips cost £400 & took us 2 days of trying to sort this out with the rep. Finally we tracked her down at the airport as we were leaving & she gave me 4,440 Egyptian pounds which she assured me would more than cover the cost. When I changed this in the UK I received £374.53 & also had to pay the local exchange rate to VISA. I contacted Thompson twice & as far as they were concerned I had received my full refund. If the company I work for treated their customers this way we would be out of business in no time.

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