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Picture courtesy of Joe.
| Customer Service | 2.9/10 |
|---|---|
| Value for Money | 4.3/10 |
| Reviewer Rating | 3.4/10 |
| Overall Rating | 3.4/10 |
By nigel green on 3rd May 2008
| Have you booked through this tour operator before? | No |
|---|---|
| Customer Service | 1/10 |
| Value for money | 8/10 |
| Overall value | 3/10 |
| | |
none
I went on holiday to Sharm el Sheik 21-28 april. I stayed at Sonesta Beach Hotel, Naama bay. I booked with rep to go to St Catherines monastery on the Tuesday for the Saturday and they told me it was cancelled the night before I was due to leave because it was Egypts Easter weekend. So why couldn't they tell me this when I booked it, I tried to see rep in hotel but Thomson customer service kept giving me wrong info when she was there, they got mixed up with Sonesta club hotel, so I wasted hours of my holiday waiting for this rep, I still am waiting for my £72.00 refund as I tried over a hour at Sharm airport with rep to sort this out. I am not impressed with Thomson at all.
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Di Perry on 14th Jul 2008