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Picture courtesy of WhiteSnake.
| Customer Service | 3.6/10 |
|---|---|
| Value for Money | 3.7/10 |
| Overall rating | 3.6/10 |
By Guest. on 2nd May 2008
| Have you booked through this tour operator before? | No |
|---|---|
| Customer Service | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
| | |
None
Flight was to WRONG AIRPORT (5 1/2 hr transfer). Hotel we paid EXTRA to change to was not good per Trip Advisor -had to change hotels twice at our expense to rectify their error.
First I booked a pre op holiday surprise as my husband was having a knee op. The hotel was in Marmaris but the airport the Lady in first choice agency booked us to was Bodrum not Dalaman hours away by coach. When I realised this and queried with travel agent the manager had a really bad attitude and stated I had been informed of this transfer and as an ex worker in the travel industry I should know which airports service Turkish resorts (I have never dealt with holidays to Turkey, and couldn't believe her attitude).
Eventually and at expense to us we changed to a hotel in Gumbet as they would not change our flights-upon looking on trip advisor the hotel was a dive. Changed to another hotel (more expense).
The hotel had been sold and had its stars removed -it wasn't very clean and most people moved and paid for accommodation else where. We where not expecting the Ritz for a cheap week in May but I will NEVER use first choice again. I spent thousands getting married abroad after that-first choices loss.
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