first choice review

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Average Ratings

Customer Service	3.6/10
Value for Money	3.7/10
Overall rating	3.6/10

27% Recommended6 out of 22 Reviews

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By Guest. on 2nd May 2008

Guest.'s Ratings

Have you booked through this tour operator before?	No
Customer Service	0/10
Value for money	0/10
Overall value	0/10
Guest.'s recommendation

Good Points

None

Bad Points

Flight was to WRONG AIRPORT (5 1/2 hr transfer). Hotel we paid EXTRA to change to was not good per Trip Advisor -had to change hotels twice at our expense to rectify their error.

General Comments

First I booked a pre op holiday surprise as my husband was having a knee op. The hotel was in Marmaris but the airport the Lady in first choice agency booked us to was Bodrum not Dalaman hours away by coach. When I realised this and queried with travel agent the manager had a really bad attitude and stated I had been informed of this transfer and as an ex worker in the travel industry I should know which airports service Turkish resorts (I have never dealt with holidays to Turkey, and couldn't believe her attitude).
Eventually and at expense to us we changed to a hotel in Gumbet as they would not change our flights-upon looking on trip advisor the hotel was a dive. Changed to another hotel (more expense).
The hotel had been sold and had its stars removed -it wasn't very clean and most people moved and paid for accommodation else where. We where not expecting the Ritz for a cheap week in May but I will NEVER use first choice again. I spent thousands getting married abroad after that-first choices loss.

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