Mark Warner Holidays Review

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3.1 stars
Average rating for this product is: 3.1 out of 5

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parent's Review of Mark Warner Holidays

29th Apr 2008

Overall Rating

1.5 stars
  • Value for money
    1.5 stars
  • Customer Service
    1.5 stars
  • Have you booked through this tour operator before?
    Yes
Good Points

Generally helpful staff and food.


Bad Points

Pool. Child care is patchy and customer service is poor


General Comments

They had no baby listening, and the drop-in creche facility lacked black out curtains, air-conditioning, quiet situation, and catered for a broad age range, which made it difficult for little ones to sleep. We talked to the resort managers, who said they would work on it...
Our latest experience was to discover, after booking, that the baby listening service no longer exists (this wasn't clear when I booked) - you have to use the drop-in creche. Given our experience I spoke to the customer relations man in London about the condition of the pool. He gave his personal assurance that it would be of a sufficient standard, and was quite put out when I said that his previous assurance had not checked out in reality. After that he made it clear he had no more to say and was not prepared to help.
We don't have much choice but to go now, but the latest experience, and various minor things that have also happened mean that I would not be comfortable using Mark Warner again, I want to be sure my kids are going to enjoy themselves and there have been too many hiccups.

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Members' Comments onparent's Review

  • parent Rank: Lance Corporal on 19th May 2008

    Apologies, my review may have been longer than the space available, so the moderator truncated it, but now it sounds a bit disjointed.
    To clarify we talked to a customer services agent about the pool at Lemnos because our son had got sick there. He gave a personal assurance that MW maintained very high stds, and it would be fine on our next visit (to Praia de Luz), but we found that MW didn't control or maintain the pool there.
    This year I talked to him re the withdrawal of baby listening service, and replacement with drop-in creches, because the drop-in creche at Praia de Luz hadn't been good for small children. He said he could personally assure me that MW had learnt from that and it would be good enough this year (at Lakitira). He then took quite strong offence when I mentioned that the managment of the pool at Praia de Luz hadn't really been as he had said so I needed more than an assurance, and brought the conversation to an end.

    Hope that hasn't confused you further!