Martyn27uk's Review of Barclays Current Account
29th Apr 2008
Overall Rating
- Customer Service
- Ease of use
Terrible Customer Service
General Comments
I have just paid excess postage on a letter from Barclay's Premier banking - because they failed to put a stamp on the envelope! The letter was their second attempt at an apology for the very poor service I've received from them over the last six months.
Since they introduced their PINSentry machines - for very good security reasons I'm sure - I have been unable to access my account online - and I'm guessing that I'm not the only one.
Apparently I have two "unique" customer numbers ( something of a contradiction in terms there... ) as a result of a mess up in their system.
After racking up four hours worth of calls to their "help line" ( another contradiction in terms surely... ) I was assured my problem was a "priority".
After another batch of calls I was assured that my problem was now an "urgent priority".
After I involved the Financial Ombudsman and closed all my accounts apart from two that would be painfully difficult to transfer to another bank the problem was finally dealt with.
Take home messages for others...
Complain frequently and repeatedly - it appears that that is the only way to get Barclays to act. Being nice, cutting them some slack and accepting their reassurance that they're doing their utmost to help will only result in your problem being filed away and ignored,
The moment you are able to take your complaint to the next level, the Financial Ombudsman, do so. You may do this eight weeks after you have first made Barclays aware of any problem on your account.
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