Empire Direct www.empiredirect.co.uk Review

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1.2 stars
Average rating for this product is: 1.2 out of 5

From 4 ratings and 73 reviews

Thumb down 23% of users recommend this product

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TShill7's Review of Empire Direct www.empiredirect.co.uk

Overall Rating

4 stars
  • Value for money
    5 stars
  • Delivery
    On time
  • Quality of website
    4 stars
  • Goods purchased & cost
    Panasonic LCd TV, £494
  • Customer Service
    4.5 stars
Good Points

Efficient website, cheapest prices, excellent delivery service.


Bad Points

None that I can think of.


General Comments

Empire Direct have been slated for poor customer service so I thought I balance up the experience. I only read the horror stories after I'd order my LCD TV so I phoned them up expect to be on hold for hours.
But the phone was answered straight away by a helpful guy (can't remember the name) who arrange delivery and advised that I get an e-mail & text to confirm.
Both confirmations duly arrived and the TV arrived - half an hour past the alloted 4-hour time slot admittedly - but at least it was there. Excellent stuff! I'm sure people have had bad experiences but either they've got their act together or I was lucky. Either way, than can deliver good customer service.

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