TShill7's Review of Empire Direct www.empiredirect.co.uk
29th Apr 2008
Overall Rating
- Value for money
- DeliveryOn time
- Quality of website
- Goods purchased & costPanasonic LCd TV, £494
- Customer Service
Efficient website, cheapest prices, excellent delivery service.
Bad Points
None that I can think of.
General Comments
Empire Direct have been slated for poor customer service so I thought I balance up the experience. I only read the horror stories after I'd order my LCD TV so I phoned them up expect to be on hold for hours.
But the phone was answered straight away by a helpful guy (can't remember the name) who arrange delivery and advised that I get an e-mail & text to confirm.
Both confirmations duly arrived and the TV arrived - half an hour past the alloted 4-hour time slot admittedly - but at least it was there. Excellent stuff! I'm sure people have had bad experiences but either they've got their act together or I was lucky. Either way, than can deliver good customer service.
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