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Picture courtesy of Clair.
| Content | 2.1/10   |
|---|---|
| Reliability | 2.2/10 |
| Customer Service | 1.6/10 |
| Speed Consistency | 2/10 |
| Value for Money | 1.9/10 |
| Reviewer Rating | 1.8/10 |
| Overall Rating | 2.2/10 |
By Guest. on 29th Apr 2008
| Reliability | 0/10 |
|---|---|
| Customer Service | 0/10 |
| Speed Consistency | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 Guest.'s recommendation | |
I've done a lot more reading since Virgin Media have left me without a phone, Internet connection or television for 2 weeks so far, with absolutely no indication of when or if they'll be able to connect me.
Unhelpful customer service.
We signed up to Virgin Media after they told us they could provide their service in the area where we were moving. They sent an engineer who couldn't find the NTL point he needed, because it wasn't there, as I had told the first person who signed me up and who assured me it wouldn't be a problem. I spent an hour and a half on the phone talking to various people in various countries, all of them unhelpful in my opinon, to try and sort this out. Extremely stressful for me personally. I received conflicting information and not the help I wanted as far as I am concerned. I have no idea what to do next, but I know one thing: I will not renew with Virgin media and I do not recommend you do.
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