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- nothappyperson's review
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| Customer service | 4.1/10   |
|---|---|
| Value for Money | 4.3/10 |
| Reviewer Rating | 4/10 |
| Overall Rating | 4.6/10 |
By nothappyperson on 29th Apr 2008
| Used card for | 0 - 6 Months |
|---|---|
| Loyalty scheme | No |
| Customer service | 1/10 |
| Value for money | 1/10 |
| Overall value | 1/10 |
 nothappyperson's recommendation | |
balance transfer was the easy bit
Never received initial statement
Customer Service is dreadful
No communication between departments
I transferred a balance on the 1st of March at 0%. which went onto the account on the 6th March. I received a statement on the 19th April which had a late payment fee on. I phoned immediately and asked how my first statement could have a late fee on to be told it was my second statement. I never received the original statement from March and have requested 3 times and am still waiting. I have had 2 letters saying, 'please find enclosed copy statement' and there was nothing else in the envelope. I keep getting phone calls telling me I have not paid my March statement yet I am on the phone every other day with customer services requesting to see this elusive statement. They are the worst company I have ever dealt with, even worse than BT. I have never in my life made a late payment and have now got a mark on my credit rating because of their incompetence. I will be transferring the balance onto a different account very soon.
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