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Picture courtesy of Scott D.
| Ease of Use | 8.4/10   |
|---|---|
| Value for Money | 6.5/10 |
| Reviewer Rating | 6.5/10 |
| Overall Rating | 6.3/10 |
By gravitino on 28th Apr 2008
| Used service for | 1 year and over |
|---|---|
| Ease of Use | 3/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 gravitino's recommendation | |
Used to be a good banking service.
1. Clearly trying to get rid of all low-income customers.
2. Gouging existing customers -- see below.
I have just received my monthly statement. For each of the five days on which I exceeded my overdraft limit, first direct has charged me £25. Total charge: £125 Plus, of course, there's the debit interest -- just over £8. How can this have any relation to the costs that first direct have incurred in servicing my overdraft???
I joined first direct 15-20 years ago, because I was so upset about Nat West charging me around £30 twice for sending me a letter to tell me I was overdrawn.
But this is far worse. Not just is the sum significantly larger, but first direct haven't been sending me a letter each time I exceed my limit. Instead, they accumulate the charges and tell you the total at the end of the month.
I hope that customers desert first direct in their thousands. Can anyone suggest an alternative bank with online and telephone banking?
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