Airtours Review

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1.5 stars
Average rating for this product is: 1.5 out of 5

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dprice42's Review of Airtours

28th Apr 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer Service
    0 stars
  • Have you booked through this tour operator before?
    No
Good Points

None


Bad Points

Customer Services, investigations dept, no returned calls, unable to get a managers full name.


General Comments

Booked Ski Holiday through Airtours Direct (1 yr in advance) and was quoted decent price (including Ski Packages), unfortunately their system hadn't yet had ski packages uploaded for 2009 - they said they would enter them as soon as they were able to. I kept ringing to confirm that they had entered them - by 5th week of calling they told me I had been quoted incorrect price and cost would be £300 more as packages hadn't been booked at the time of quote???? Following a couple more upsetting calls I said I wished to cancel as I had been mis-sold product. Following further calls (all to my cost- as no calls returned) they then informed me we would be charged £125 EACH cancellation Fee!!! I Asked for this in writing and they said they could not do that !!!! I am still waiting for a return call from our last conversation with them 4 days ago (supposed to be a 48 response time). I advise you to book holidays with local travel agent - at least you can talk face to face with them.

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