Bliss Spa, London Review

Watch this item
Bliss Spa, London
1.9 stars
Average rating for this product is: 1.9 out of 5

From 1 rating and 12 reviews

Thumb down 25% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Guest's Review of Bliss Spa, London

28th Apr 2008

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

Customer services in new york


Bad Points

Everyone in London


General Comments

I booked in for the love handler. When I arrived I asked for the seawood detox treatment unfortunately they did not have the time. When I went downstairs to get changed I was told their wasn't enough keys for the lockers so I ended up carrying my bag in the lounge and treatment rooom. When I went in with my therapist I specifically said I was going out tonight and wanted some sort of slimming treatment. She recommended a scrub. I've never had a scrub at Bliss so went along with her recommendation as she told me it would give the same results as a slimming treatment. After my treatment I wanted to use the sauna but was told it was shut off as it was to hot!!! what is the point of a sauna. I was told it would take 10 - 20mins to heat up but as I was in a rush I couldn't stay. When I went upstairs to pay for the treatment I looked through their spa menu and realised the scrub that I was sold was nothing to do with a slimming treatment. When I raised this with the staff upstairs I was told they couldn't give me a refund as there was no manager! My boyfriend had bought me £250 in gift vouchers for my birthday and spent £8 for the vouchers to be couriered. We had spent £12 on parking just so I could have my treatment. I rang customer services in NY straight away and they were great and very helpful. The lady I spoke to basically agreed to take care of everything for me. She sent an email straight away to the Managers in London but as it was the weekend I'm waiting to see what happens on Monday. Over the years I have spent a small fortune in their spas in New York and London but will never spend another penny in their London Spa again. Over the last 2 years their treatments and staff have gone completely downhill all they seem to care about is raising their prices and shipping customers in and out. The London spa is not a touch on the NY spas. I've received better treatments at a fraction of the price in other London salons but as it was my birthday I thought I would treat myself. Bliss needs to take some drastic action otherwise it will gradually lose its customers due to the incompetence of its staff.
.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

Guest's review has yet to be rated - Be the first!

How helpful did you find this review?