arlette's Review of Furniture Village - John E Coyle Range
27th Apr 2008
Overall Rating
- Value for money
We recently bought a living room set of furniture including a tv cabinet, display unit and two sideboards. The quality of the furniture is good but one of the pieces didn't match either in colour or wood grain.
Bad Points
John E Coyle's customer service.
General Comments
We recently bought a living room set of furniture including a tv cabinet, display unit and two sideboards. the quality of the furniture is good but one of the pieces didn't match either in colour or wood grain.Furniture village were great with after sales customer services, however John e Coyle were the worst company I have ever dealt with! First they didn't want to change the mismatching piece, after paying £2500 for the set! It took a lot of persuasion from furniture village to get them to change their mind. John e coyle sent a man round to take pictures of the mismatching piece. He told me that the the mismatching piece matched my fireplace surround!!! Well after almost a year from ordering our furniture, we finally have a matching seet. Furniture Village have even compensated us with a £100 refund. As for John e Coyle, I've sent a letter of complaint; not even a phone call or acknowledgment.
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