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| Customer Service | 10/10 |
|---|---|
| Overall rating | 10/10 |
By letik
on 27th Apr 2008
| Customer Service | 10/10 |
|---|---|
| Overall value | 10/10 |
 letik's recommendation | |
Convenient. Cheap.
A bit slow.
Call in via a geographical number (01793) or a business number (0845) - check with your phone company which is cheaper. To enter the system, you enter your customer number and pass number on the keypad. A woman's voice gives you instructions. You can interrupt her, although if you're too quick it doesn't work. Select a service by voice command ("pay a bill") or with keypad tones (e.g. #1). Same when entering the amount, either say "one million pounds" in the presence of colleagues, relatives or strangers, or punch it in discreetly on the keypad. Services available in the automated system are informational (balance, recent transactions), money transfer (to your other Nationwide accounts, or to any UK bank account previously set up via the web interface) and preferences (change your passnumber). For other enquiries you can ask to be connected to a human operator (I didn't try that ...). A handy leaflet is provided telling users the phrases or digits corresponding to services and options.
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