Voipgo www.voipgo.com Review

Overall Rating

Very inexpensive service
Sometimes will suspend fees when phone access/service delivery is poor

Unreliable
Customer service

My experience with Voipgo www.voipgo.com has been a pretty horrible nightmare. At first I was willing to deal with some occasional hassles in return for an extremely competitive rate.

Initial problems were that the line dropped frequently while I was on the phone and the calls would be cut. The sound quality varies. Sometimes a single 5 minute phone call would get cut 3-4 times. Often I would get up in the morning to find I had no dial tone. Or I would go to make a call and find I had a fast busy signal.
I live in a very central neighborhood of Montreal and have a fast trouble free cable internet connection, so the problem is definitely on their end.

A few months ago, I would have rated customer service at a medium. They were pretty reasonable to work with despite the fact that getting the phone rehabilitated involved super long "walk throughs" on online chat to make configuration changes. Often however online chat was offline. I would go sometimes several days without phone service.

More recently they sent me a new device. They never responded to inquiries about whether I would have to pay for the return shipping of the old device however. I still actually have no idea if my account is going to be reimbursed for that.

Today I awoke again to a non-working phone. Last night it sounded like something had happened to my account while I had been away because my voice mail was configured strangely (though last night, the phone had worked.) At 10:40 AM I logged onto online chat and was informed I had a 20 minute wait. Since then my position in the queue has been reset something like 4 times and I have been disconnected at least once. This has happened before, but never has it cost me close to 2 hours. It is currently 12:20 and I am still waiting for a response. In that time I've written 4 emails to emergency and sent 1 through their website.

Here is what I find really poor about voipgo's approach:

If they are having a systems emergency, why not disseminate a message saying as much? Why not give us an ET for fixing the problem?
If they are going to leave me on hold for 2 hours, why not say please call back this afternoon?

I would like to add also that a rep I worked with 2 weeks ago demanded that I share the entire contents of my computer in order to fix the problem. When I said that I was not interested in that, the person told me that they could then not help.

What you get for $20 plus a month is a phone that may or may not work to varying degrees and hours of waiting for online chat.