Obergurgl, Hotel Bellevue Review

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3.7 stars
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andrewcv's Review of Obergurgl, Hotel Bellevue Austria

26th Apr 2008

Overall Rating

3 stars
  • Value for money
    3 stars
  • Board Basis
    Half board
  • Accommodation
    3.5 stars
  • Food
    4 stars
  • Location
    3 stars
  • Date of stay
    April 08
  • Tour Operator
    First Choice
  • Customer Service
    2 stars
  • Resort
    4 stars
Good Points

Good food though kids choice restricted. Close-ish to the slopes though there's a steep hill to hotel door. Nice outdoor pool.


Bad Points

Manageress needs some insight into her brusqueness.


General Comments

Great skiing at this resort in April so everything else is not that big a deal.
As far as the hotel is concerned, I was a little worried having read the reviews. Initially I was impressed at the manageress and how she sorted things out on our arrival. The room was a little small for a family of four but had a nice view and was ok.
Two days in, everything was fine, then I made the mistake of asking if we could have a little cake for my daughter's 9th birthday at dinner that evening. I'd waited to ask at reception the night before but no one was there. I was made to feel I'd asked for something entirely unreasonable.
I tried to pin the manageress down a couple of times that day as to whether she would manage a cake and got less than clear replies so I went to the Spar in the village and bought one. I then took it to reception and asked if they could bring it out during our meal and was told that there already was a cake prepared. In the end there was a lovely little cake that was brought out and all the waitresses sang Happy Birthday.
So on reflection what to make of it all? I'm afraid the manageress needs to accept that customer service is not her thing and although she manages to produce the goods, she causes way too much friction. Her heart in is the right place but she has limited abilities for the customer service part of the job she's doing.
We'll probably go back to Obergurgl but not to the Steiner hotels.
They didn't charge us for the cake.

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