- Review Centre
- Travel
- Travel Services
- Airline Reviews
- Finnair
- Guest.'s review
Have a picture of Finnair?, please send it to us.
Picture courtesy of Simon.
| Flight on time? | 5.5/10   |
|---|---|
| Customer service | 4.6/10 |
| Comfort on flight | 4.8/10 |
| Quality of food | 4/10 |
| Value for Money | 3.7/10 |
| Reviewer Rating | 4.5/10 |
| Overall Rating | 4.2/10 |
By Guest. on 26th Apr 2008
| Flight Date | 07/2007 |
|---|---|
| Flight From - To | London to Bangkok |
| Ticket class | Economy |
| Flight on time? | 0/10 |
| Customer service | 0/10 |
| Comfort on flight | 0/10 |
| Quality of food | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 Guest.'s recommendation | |
Eh?
Gross incompetence when processing payment. Rude customer service
I booked a flight to Thailand online and everything seemed fine. As per usual I received a confirmation email congratulating me on booking my flight. A couple of weeks later I realised the money hadn't been taken off my credit card so I rang Finn Air's office in London.
It was then I spoke to the rudest (female) customer service person in the world who told me the payment wasn't processed for some reason and she told me that I must have been emailed. As a regular checker of my Junk Mail I assured her I hadn't been, but she sharply insisted I had and that it was my fault. She then told me I should have noticed the money hadn't been taken out of my account. And all of this in the harshest tone of voice imaginable. I felt I was being told off!
I shop online a few times a week and if my card goes through on the website, that's the booking/purchase done and dusted. Not so with Finn Air.
After being left high and dry by Finn Air, the cost of flights had shot up by a few hundred quid, but thankfully I managed to get a direct flight with the wonderful Eva Air, for just 50 pounds more than I had paid for an indirect flight with FinnAir with a one hour stop in Helsinki. And this was a month after my original booking!
This was my first and last encounter with Finn Air. If you're going to Thailand from London and are trying to get a comfortable but economic flight, you should definitely fly with Eva.
Important, please be aware that:
Guest.'s review has yet to be rated - Be the first!
Would you like to see a review that's not being listed?
