Guest's Review of Finnair
26th Apr 2008
Overall Rating
- Value for money

- Flight From - ToLondon to Bangkok
- Flight on time?

- Comfort on flight

- Flight Date07/2007
- Ticket classEconomy
- Customer service

- Quality of food

Eh?
Bad Points
Gross incompetence when processing payment. Rude customer service
General Comments
I booked a flight to Thailand online and everything seemed fine. As per usual I received a confirmation email congratulating me on booking my flight. A couple of weeks later I realised the money hadn't been taken off my credit card so I rang Finn Air's office in London.
It was then I spoke to the rudest (female) customer service person in the world who told me the payment wasn't processed for some reason and she told me that I must have been emailed. As a regular checker of my Junk Mail I assured her I hadn't been, but she sharply insisted I had and that it was my fault. She then told me I should have noticed the money hadn't been taken out of my account. And all of this in the harshest tone of voice imaginable. I felt I was being told off!
I shop online a few times a week and if my card goes through on the website, that's the booking/purchase done and dusted. Not so with Finn Air.
After being left high and dry by Finn Air, the cost of flights had shot up by a few hundred quid, but thankfully I managed to get a direct flight with the wonderful Eva Air, for just 50 pounds more than I had paid for an indirect flight with FinnAir with a one hour stop in Helsinki. And this was a month after my original booking!
This was my first and last encounter with Finn Air. If you're going to Thailand from London and are trying to get a comfortable but economic flight, you should definitely fly with Eva.
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