La Redoute Review

Overall Rating

Value for money
Wide range of selection
Good design
Colour/material option
Easy to navigate website

Very poor customer service
Bad delivery arrangements
Misleading promotions
Poor quality garments

I love the choice of products at La Redoute. They offer classic garments as well as unique and trendy stuff. The choice of colour is very good so that you don't have to get stuck thinking "I like the design but I don't like the colour...". They are also reasonably priced.
But their customer service is poor. They definitely don't put customers first. They send goods out whenever they want. They also send out whatever free gifts (sometimes the same gift under different promotions).
Here are some of my experiences:
1. They returned my goods many times without even leaving a card. I was unaware they the courier actually made an attempt to deliver. In the middle of waiting for my delivery I got an e-mail from them that the items had been returned. They relocated my stuff to other customers and I ended up not getting one of the items, as they became out of stock. They still charged me delivery charge twice.
2. They offered me a free "mystery" gift. I placed an order thinking what they would include in my parcel. What I got was the same gift I received under a different promotion 6 months ago. This happened three times and they refused to send any alternative saying "mystery" gift could be anything and it was a good opportunity for me to introduce my friends to their service by giving the "gift" to them.
This was a "thank you gift for being a loyal customer for three years".
3. I ordered an item which was giving me an option of either long or short. I ordered a long one but they kept sending me a short one. Their website said the short one was out of stock and long one was in stock.
There seemed to be a product code mix-up and I called the customer service but they were unable to identify the issue because they couldn't match the catalogue with the internet.
4. Their website tells me the item is in stock but my account's order page says "sorry - sold out". It took 5 weeks for them to update the stock level on their website.