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- Guest.'s review
Have a picture of Direct TV Service?, please send it to us.
| Customer Service | 0.5/10   |
|---|---|
| Features | 2.7/10 |
| Value for Money | 1.6/10 |
| Reviewer Rating | 0.9/10 |
| Overall Rating | 1/10 |
By Guest. on 25th Apr 2008
| Time Service Used | Over 1 Year |
|---|---|
| Customer Service | 0/10 |
| Features | 1/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 Guest.'s recommendation | |
The bad points are infinite!
The reception is horrible and the customer service is even worse. I have problems with my service every other month and getting the issue resolved takes days (and even weeks). One day I stopped getting my HD channels, this was after they sent a software upgrade. They charged me $80 for a technician to come out. A month later, I stopped getting local channels, after being on the phone for 2 hours trouble-shooting the issue, it was finally resolved. Two months later, one receiver went out, then another month passed, and my second receiver went dead. After paying another $80 for a technician to come out, the problem still didn't get resolved. Supervisors at direct tv do not waive any fees, nor do they compensate you for your troubles in any way. I have cancelled my service and switched to Comcast. Save yourself the headache and frustration, go with another service even if it's more expensive.
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