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| Quality of service | 2.3/10   |
|---|---|
| Layout of shop | 4.6/10 |
| Value for Money | 3.5/10 |
| Reviewer Rating | 2.3/10 |
| Overall Rating | 2.4/10 |
By jpratt on 25th Apr 2008
| Goods purchased & cost | bedframe and mattress |
|---|---|
| Quality of service | 1/10 |
| Layout of shop | 4/10 |
| Value for money | 1/10 |
| Overall value | 1/10 |
 jpratt's recommendation | |
Delivered on time, frame changed when damaged upon receipt without much trouble
I have a problem with the mattress that i paid £560 for. The store that i bought it from say that complaints need to directed at customer care team. I found the customer service to be apalling, i waited on hold for an hour and a half one day. I have written to them and emailed them, as yet i have had no response. I took the interest free credit option available and i forwarded them a copy of the letter Bensons have failed to respond to. The finance company have a legal responsibility under the sales of goods act and they responded very quickly and have been very helpful.
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| Additions Direct | £153.95 |
| Plan-It Interiors Ltd | £Check Site |
| Cheap Office Furniture | £279.00 |
