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| Customer Service | 7.4/10   |
|---|---|
| Quality of website | 8/10 |
| Value for Money | 7.7/10 |
| Reviewer Rating | 7.3/10 |
| Overall Rating | 7.3/10 |
By Guest. on 25th Apr 2008
| Goods purchased & cost | $750 |
|---|---|
| Delivery | On time |
| Customer Service | 3/10 |
| Quality of website | 7/10 |
| Value for money | 8/10 |
| Overall value | 7/10 |
 Guest.'s recommendation | |
I ordered an i-mate 9502 and it arrived while U.S. stores were still in pre-order. The price was also lower than any of the pre-order options. The shipping was very quick and they accepted google checkout for payment.
The interface with google checkout provided the incorrect shipping company (one that only ships to the U.K. instead of DHL) and an insufficient number of digits to be a tracking number for any carrier I know of. This caused some anxiety. I also couldn't get a hold of the live chat support (partially because of the California-Cambridge time difference I imagine) and didn't get a response to my questions about the tracking number.
They seem to still have a few kinks, but overall I was very satisfied.
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