thomas cook review

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Average Ratings

Customer Service	3.1/10
Value for Money	3.9/10
Reviewer Rating	3.3/10
Overall Rating	3.5/10

View Last 6 Months Only

29% Recommended28 out of 98 Reviews

29% Recommended12 out of 42 Reviews

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By Guest. on 25th Apr 2008

Guest.'s Ratings

Have you booked through this tour operator before?	Yes
Customer Service	0/10
Value for money	0/10
Overall value	0/10
Guest.'s recommendation

Good Points

Bad Points

The cost of our holiday dropped £600 and when its came for us to pay they are not returning any calls or the phone line goes dead

General Comments

We booked our holiday in Nov 07 and prior to us paying 9 weeks before we found out that our holiday to Cuba has dropped by £600 (not as a cancellation or sale) the company said nothing can be done. So it is now time to pay the remainder of the holiday. I've had two letters asking me to pay but I cant get through, I've been cut off countless times, I've left 7 messages and e-mails that are being ignored!! am I going on holiday in 7 weeks? I don't know, I do know though that I am going to ABTA. Someone needs to take care of the customers as Thomas Cook are not! Virtual call centers??? Thomas Cook have lost a good customer now!!

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