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| Ease of Set Up | 5/10  |
|---|---|
| Ease of Use | 6/10 |
| Value for Money | 3.5/10 |
| Reviewer Rating | 2/10 |
| Overall Rating | 6/10  |
By Guest. on 25th Apr 2008
| Time Software Used | Over 1 Year |
|---|---|
| Ease of Set Up | 5/10 |
| Ease of Use | 7/10 |
| Value for money | 5/10 |
| Overall value | 2/10 |
 Guest.'s recommendation | |
Easy to use
Total lack of support or help from support / technical depts in response to answering customer problems
In spite of sending 6 e-mails to Symantec regarding NORTON INTERNET SECURITY 2005 and receiving an e-mail back from technical dept saying that I would receive communication back within 96hrs, and as a loyal Symantec customer I would receive a 10% discount on my next purchase from Symantec. To date 11days later I still have had no further communication as far as I am aware from Symantec. I even sent an e-mail to USA head office and my e-mail was directed back to the original site from where I first started, i.e. Support and Technical. It appears that Symantec are very quick to grab your money but if you have a problem there is no help available what so ever.
My original problem was that having only just renewed my subscription my computer was saying that my Norton Internet Security 2005 was to run out on 11/05/08. I went back to Symantec and told them the problem, and as I had only renewed my subscription at the beginning of this year would they please correct the problem and confirm from their records the date to which my security was covered. I have received no response what so ever from Symantec in spite of me now having sent 8 e-mails and requesting each time for somebody to have the decency to reply to my e-mails. I can only speak of my experience with Symantec but as I have already stated they will grab your money but don't have a problem for you will receive no help from SYMANTEC.
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