NatWest Mortgage Review

Watch this item
0.8 stars
Average rating for this product is: 0.8 out of 5

From 0 ratings and 11 reviews

Thumb down 0% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


amandaeb's Review of NatWest Mortgage

16th Jan 2004

Overall Rating

0 stars
  • Value for money
    0 stars
Bad Points

Poor customer service


General Comments

I'd had my mortgage for about 3 years with NatWest. I had to give up my job through ill health. I followed the recommended advice of letting the mortgage company know. They allowed me not to pay the mortage for three months. (However, I only found out after, that it is reported to the credit reference agencies as late payment).

I still wasn't able to work after this three month period, and help from the DSS didn't kick in til 9 months). I told the mortgage company this and they were completely unhelpful. The bottom line was that if I couldn't pay the mortage I'd have to sell the house, if I didn't do this, then they would.

I thought they would have been more flexible especially because equity in the house had grown, and they were in no danger of not recouping their money.

Unfortunately I was also on a fixed rate mortgage with high redemption penalties, (in the thousands- they have since changed their method of working out redemption penalties). In the years since I took out the mortgage the base rate had gone right down, so I'd been paying them well over the odds for a few years anyway.

Perhaps all mortgage companies are the same, and you only find out their true colours when you have problems.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

On average, people found this review very helpful

How helpful did you find this review?


Members' Comments onamandaeb's Review

  • Janine Rank: Lieutenant-Colonel on 16th Jan 2004

    Hi, I don't know if this is of any help, I used to work for a mortgage company and I don't think you should have been reported to the credit reference agency after arranging a "payment holiday" with the Natwest. Why not try contacting the financial Ombudsmen service for help if you find your not getting anywhere with the Natwest.

    The address to write to is:
    The Financial Ombudsmen Service
    South Quay Plaza
    183 Marsh Wall
    London
    E14 9SR

    E-mail enquiries@financial-ombudsman.org.uk