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- amandaeb's review
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| Value for Money | 3.2/10  |
|---|---|
| Overall rating | 1.8/10 |
By amandaeb
on 16th Jan 2004
| Value for money | 0/10 |
|---|---|
| Overall value | 0/10 |
 amandaeb's recommendation | |
Poor customer service
I'd had my mortgage for about 3 years with NatWest. I had to give up my job through ill health. I followed the recommended advice of letting the mortgage company know. They allowed me not to pay the mortage for three months. (However, I only found out after, that it is reported to the credit reference agencies as late payment).
I still wasn't able to work after this three month period, and help from the DSS didn't kick in til 9 months). I told the mortgage company this and they were completely unhelpful. The bottom line was that if I couldn't pay the mortage I'd have to sell the house, if I didn't do this, then they would.
I thought they would have been more flexible especially because equity in the house had grown, and they were in no danger of not recouping their money.
Unfortunately I was also on a fixed rate mortgage with high redemption penalties, (in the thousands- they have since changed their method of working out redemption penalties). In the years since I took out the mortgage the base rate had gone right down, so I'd been paying them well over the odds for a few years anyway.
Perhaps all mortgage companies are the same, and you only find out their true colours when you have problems.
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 1 | 0 | 0 | 0 |
Total Respect: +1
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Janine
on 16th Jan 2004