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| Flight on time? | 5.3/10   |
|---|---|
| Customer service | 5/10 |
| Comfort on flight | 6.1/10 |
| Quality of food | 4.4/10 |
| Value for Money | 5.7/10 |
| Reviewer Rating | 5.2/10 |
| Overall Rating | 5.5/10 |
By lajackson on 23rd Apr 2008
| Flight Date | April 2008 |
|---|---|
| Flight From - To | Manchester - Milan |
| Ticket class | Economy |
| Flight on time? | 0/10 |
| Customer service | 0/10 |
| Comfort on flight | 5/10 |
| Quality of food | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 lajackson's recommendation | |
Manchester to Milan 11 April - 3.05pm flight left finally at 7.30pm and was routed through Birmingham to pick up passengers from a 6.30am flight from Birmingham to Milan and a later one which Flybe had also cancelled. It's tempting to think they thought they could put three flights on to one larger plane. Some passengers from the early morning flight had been bused to Manchester to get our flight and found themselves back in Birmingham 14 hours later. Flybe couldn't find their own plane so had to charter one from Thompson which had to be flown to Manchester from Gatwick. We arrived in Milan at just after midnight nearly 6 hours late. The whole set up was a complete shambles and Flybe staff at Manchester were unable to fulfil the Company's promise to allow delayed passengers to make a short free phone call as a) they did not have an outside line and b) this had to be authorised by Flybe - there was apparently no way of doing this despite it being clearly stated on their 'Passenger Notice - Delayed Flights' card allegedly in accordance with EC regulation 261/2004. Flybe staff just stonewalled any discussion about this. The return flight on Monday 14 April (11.30am) was delayed by 3 hours for no apparent reason; no Flybe staff available at Milan so limited information. I would never choose to fly with Flybe again. I would like to think I was unlucky but comments from airport staff at Manchester and Milan indicated that this was not an isolated incident. This may be a no frills airline but the tickets were not that cheap! And I'm happy to fly no-frills but not to be treated as shabbily as this and to find myself at midnight with no onward public transport to my final destination. Good points, £7.50 voucher for food because of six hour delay
Professionalism and care given by flight crew on the Thompson flight which eventually took us to Milan - no Flybe plane available.
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