Lloyds Bank Platinum / Gold Current Accounts Review

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2.2 stars
Average rating for this product is: 2.2 out of 5

From 3 ratings and 14 reviews

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cugiiii's Review of Lloyds Bank Platinum / Gold Current Accounts

23rd Apr 2008

Overall Rating

0.5 stars
  • Customer Service
    1 stars
  • Ease of use
    0 stars
Good Points

Nothing


Bad Points

Staff shortage, lack of knowledge about banking, rudeness, slow service- Hanover branch of Lloyds TSB


General Comments

I don't have any bank account in Lloyds but I have had really huge crass service there.


I deposited 1516.67 pounds via Deposit point box at Hanover square branch on 18th Mar to other's account.
Account holder called me that money hasn't been cleared to his account yet on 29th Mar.

I'd claimed about it on 1st Apr and heard it would take 2 weeks to investigate.
So I visited 3 days to check how it has carried out and haven't been told any about it.
Just been told to wait for the call by a branch manager.

It's been 3 weeks already and I haven't got any call from the bank.
I think I was patient enough and waited with trust. I was convincing myself it just takes time but it will be cleared soon.
But!! Manager told me that they can't give me money back because they couldn't find any envelope or any single money even though there is CCTV footage that I deposited money.
I was in a panic and I couldn't talk carefully because of bursting tears from shock at that time.


I remember very clearly the time when I made it because I withdrew money in Barclays which is located just 1minute walk from Lloyds. I've got the receipt of withdrawal and it said it had been made at 10:46.

I was very worried depositing money via Deposit point box because there is no receipt given with that service. That's why I've checked with one of staff in the bank first and did it with trust because he said it would be safe and they will contact me when something is wrong.


But I haven't got any response from bank even if an accident has happened and Bank should take the responsibility for this case because they don't offer any receipt. ( I am using Deposit box in Barclays but they have clear receipt from envelop with bar code and Deposit slip for customer)
Lloyds bank customers have to use that Deposit box on their own risk???
Nothing is logical with that box, please offer receipt for it to prevent people from falling a victim to this case.
(It should be digitalized for customer to check on the spot as soon as deposit has made )

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