Dream Ticket, www.dreamticket.com Review

Overall Rating

Good web site, efficient at taking money

Do not highlight activities likely to affect customers enjoyment of their holiday. eg building works

Please read this before you book a holiday with Dreamticket (Dt).

Last year we booked a family holiday to Mauritius with Dreamticket ' " the cost was something over £7000.
Although we found the holiday on their web site the booking was made by telephone. During our telephone call the Dt representative did not give us any warnings about building works and did not suggest that we checked any details on the Dt web site.

When we arrived at the hotel we found the Main Restaurant and Spa closed for renovation. We immediately contacted Dt who only then pointed out that they knew all about the closures and we should look on their web site for details. They did offer to transfer us to another hotel if we paid a further £1200.

We have made an official complaint to Dt and in their words they say that'it is unfortunate that you were not aware of the closures'and have offered us £100 off our next holiday with them as compensation. They have also qouted sections of their terms and conditions indicating that these release them from all responsibilities regarding building works.

Having got nowhere with Dt we complained to ABTA who have a strict code of conduct for members ' " this specifies that members should make sure customers are aware of anything that would affect the enjoyment of their holiday before the holiday is booked. The advice from an ABTA representative was that the Dreamticket representative should have told us about the closures before we made the booking.

For anyone considering complaining to ABTA, note that they will not get involved until a customer has written to their tour operator and received replies twice. In our case Dreamticket took a long time to reply to our first letter and did not reply to our second letter. ABTA only then agreed to get involved but took a month to tell us they had contacted Dreamticket and we should wait for a reply. This lead to about a 6 month delay and then ABTA told us we would have to act quickly because we were nearly out of time for making a claim.

ABTA have stated that our only course of action is to take Dreamticket to court and they have made no comment about Dreamticket not complying with their strict code of conduct.

Overall Dreamticket are good at taking money but have unusual ideas about customer care.

Members' Comments onadstone's Review

• yeboyebo on 1st Sep 2008

  I found this review helpful because it seemed thorough and truthful.