All Drive Canada Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

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fillic1's Review of All Drive Canada Car Hire

22nd Apr 2008

Overall Rating

0 stars
  • Value for money
    1.5 stars
  • Country & City of hire
    Calgary, Canada
  • Choice of vehicles
    Good
  • Date of hire (month/year)
    03/08
  • Condition of vehicle
    Good
Good Points

Nice Car.


Bad Points

Poor Customer Service.


General Comments


Our complaints were dealt with very badly, and they refused to address any of our issues. We went on a skiing holiday in March 2008 and there were 7 of us plus lots of luggage and skis!! We booked a car about 7 months before we went and advised it was for 7 people plus luggage and skis. We were told that this would not be a problem, they had a perfect car to suit our needs. When we arrived to pick up the car, it only had 5 seats. Alldrive then proceeded to take 1 1/2 hours to fix an extra 2 seats into the boot of the car. Obviously, we then had no luggage space. We then had to pay extra to hire a roof box, which took then another 1 1/2 hours to fit to the car. Meaning us waiting around for approx 3 hours on pick up. When we filled in the paperwork, they advised us that they needed a security deposit of $1000, and could take this as an authorisation from our credit card. We left this authorisation, and when we dropped the car back off, were told this would be cancelled.
After arrival back in the UK, we were shocked to find $1000 credit taken from them on our statement. We emailed them to query this, and they told us they would look into it. They didn't refund this until 2 weeks after this, and due to exchange rate differences and this delay it cost us £65. They have flatly refused to refund any of this money to us.

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