freemans www.freemans.com review

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Average Ratings

Value for Money	2.8/10
Reviewer Rating	0.6/10
Overall Rating	1/10

0% Recommended0 out of 8 Reviews

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By buyer100 on 22nd Apr 2008

buyer100's Ratings

Value for money	2/10
Overall value	0/10
buyer100's recommendation

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General Comments

Recently ordered 2 items which were in stock, did not receive them and when i rang up to query, i was told that they were stuck in the system. so they would sent them by next day delivery foc. the next day they still didn't arrive, called again and was told that they weren't sent by next day delivery.
i queried this further and was told that appartently the courier had attempted to deliver several times but could not gain access to my flat. when i said that we have a concierge service for deliveries apparently the courier said they wouldn't accept the parcel which is rubbish as this is the one of the services that the concierge offer to their residents.

when i asked the cust rep what they were going to do i found her rude and didn't attempt to resolve the situation. I had paid for the goods up front and she couldn't be bothered to resolve the situation. i requested a refund and she hung up on me!!

i am now waiting for a refund but will never order from them again!!! appalling service.

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