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- RAC Breakdown Cover
- memmymooch's review
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| Speed of response | 6.7/10   |
|---|---|
| Customer service | 6.4/10 |
| Value for Money | 6.4/10 |
| Reviewer Rating | 6.8/10 |
| Overall Rating | 6.4/10 |
By memmymooch on 22nd Apr 2008
| Speed of response | 7/10 |
|---|---|
| Customer service | 2/10 |
| Value for money | 4/10 |
| Overall value | 4/10 |
 memmymooch's recommendation | |
repair man very friendly
Unhelpful call centre staff. Monthly debit increase by third on renewal.
Broke down in major roadworks on M1 lone female with 2yr old daughter, wheel almost fell off car, was quite shook up and kinda scared as no proper hard shoulder or roadside barrier. Call centre badgered me for exact location even though they have made a point of advertising how they can find you from your mobile signal if lost had to resort to leaving daughter alone in car and sprinting 50 yards down motorway to nearest marker post. Asked for advice about what we should do whilst waiting explained toddler no buggy no coat no barrier was told have to make own decision about what is best for us. About half way through quoted waiting time police sent local tow truck to take us to recovery compound. Rac man met us there and was very friendly and helpful.
I originally signed up with man in street getting full package for 9.80 monthly on renewal this jumped to 13.60. having looked around will be cancelling my membership and taking up similiar option with different company for 50.00 annual fee.
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