Royal Bank of Scotland Student Royalties Account Review

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Royal Bank of Scotland Student Royalties Account
1.8 stars
Average rating for this product is: 1.8 out of 5

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rikmuir's Review of Royal Bank of Scotland Student Royalties Account

13th Jan 2004

Overall Rating

0 stars
    Good Points

    Phone authorisation of overdraft increases


    Bad Points

    Poor phone manner, constant mistakes with overdraft account


    General Comments

    I cannot warn you enough. I have had a Royal Bank of Scotland Student Royalties Account with the Glasgow City RBS since 1999. For half that time I have been in constant contact with the branch requesting a refund of illicitly charged maintenance fees, interest charges ( which the account, as a student overdraft, should not have ). The only glimmer of light has been a local branch, I opened the account while studying away, which higlighted the number of charges that had been added. They ( Glasgow City ) wouldn't forward my telephone call to the branch manager whom I had been advised to speak to. The problem has been, at this stage, put down to a coding error which they have on various occasions admitted to.

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