Have a picture of Royal Bank of Scotland Student Royalties Account?, please send it to us.
Picture courtesy of Rose McGreevy.
| Customer Service | 6/10   |
|---|---|
| Ease of Use | 5.6/10 |
| Overdraft Facility | 8/10 |
| Overall rating | 3.8/10 |
By rikmuir
on 13th Jan 2004
| Overall value | 0/10 |
|---|---|
 rikmuir's recommendation | |
Phone authorisation of overdraft increases
Poor phone manner, constant mistakes with overdraft account
I cannot warn you enough. I have had a Royal Bank of Scotland Student Royalties Account with the Glasgow City RBS since 1999. For half that time I have been in constant contact with the branch requesting a refund of illicitly charged maintenance fees, interest charges ( which the account, as a student overdraft, should not have ). The only glimmer of light has been a local branch, I opened the account while studying away, which higlighted the number of charges that had been added. They ( Glasgow City ) wouldn't forward my telephone call to the branch manager whom I had been advised to speak to. The problem has been, at this stage, put down to a coding error which they have on various occasions admitted to.
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 1 | 0 | 0 | 0 |
Total Respect: +1
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