e.on gas & electricity (www.eon-uk.com) review

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Average Ratings

Value for Money	0.8/10
Overall rating	0.3/10

0% Recommended0 out of 4 Reviews

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Review of E.ON Gas & Electricity (www.eon-uk.com)

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By MerlinJnr on 21st Apr 2008

MerlinJnr's Ratings

Value for money	0/10
Overall value	0/10
MerlinJnr's recommendation

Good Points

RE: EON Boiler service cover
Some staff at the call centre were polite and customer orientated.

Bad Points

Some rude engineers (apart from 1, and we have so far had 4 try to fix 1 issue - in 5 weeks!) Multiple delays on parts. Not kept upto speed with delays. No communication. No one calls you back even though they promise.

General Comments

5 weeks without hot water and heating. Took the 2 weeks to offer electric temp. heaters. It is my opinion that engineers need customer facing skills as well as better diagnostic skills. I do not recommend E.ON Fix by trial and error. Not competent. Very slow.

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