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- dewy84's review
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Picture courtesy of dahdahdeedah.
| Customer Service | 2.6/10   |
|---|---|
| Value for Money | 3.5/10 |
| Reviewer Rating | 2.7/10 |
| Overall Rating | 2.6/10 |
By dewy84 on 21st Apr 2008
| Have you made a Claim | Recently Settled |
|---|---|
| Reason for going with this company | Recommended |
| Cover Taken | Comprehensive |
| Driver Type | Young Driver |
| Previous Insurance Company | Tesco |
| Customer Service | 10/10 |
| Value for money | 9/10 |
| Overall value | 9/10 |
 dewy84's recommendation | |
Claim sorted out quickly and efficiently
Customer service very good
Prompt claims payment
Extreme hike in premium after crash.
In Feb this year I crashed my car after hitting a patch of moisture on the road, skidding across the road over a verge and into a wall, the car ending up on its roof. As expected the car was written off as economically unviable to repair which was fair enough. I phoned the claims department on day one and they were very helpful and friendly and made sure i was alright which was a nice touch. Received a letter a week later saying it was written off, followed by a cheque for a reasonable amount of the cars value. I contested the value with the assesor who agreed with me that the initial value was too low and received a further cheque the following week. I have to say that this was my first experience with any claim and that all the customer service that i experienced was excellent, i couldn't fault a thing. I would use them again however post-claim the premuim is more than twice what other insurers ask.
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