- Review Centre
- Travel
- Travel Services
- Airline Reviews
- Ryanair
- tobester's review
Have a picture of Ryanair?, please send it to us.
Picture courtesy of Clare..
| Flight on time? | 6.7/10   |
|---|---|
| Customer service | 4.6/10 |
| Comfort on flight | 5.1/10 |
| Quality of food | 2.6/10 |
| Value for Money | 5.7/10 |
| Reviewer Rating | 5.1/10 |
| Overall Rating | 5/10 |
By tobester
on 20th Apr 2008
| Flight Date | April 2008 |
|---|---|
| Flight From - To | London - Newquay |
| Ticket class | Economy |
| Flight on time? | 0/10 |
| Customer service | 0/10 |
| Comfort on flight | 5/10 |
| Quality of food | 0/10 |
| Value for money | 5/10 |
| Overall value | 1/10 |
 tobester's recommendation | |
Cheap
Seem to publish turnaround/departure times that they are unable to stick to.
"Live" Flight information on web site never updated with delays
Only telephone contact via a premium rate phone line
I live in London and my Girlfriend lives in Cornwall, so we frequently use Ryanair to travel between Newquay and Stansted because no other airline can match them for price.
Unfortunately that's where the good points about this cut-price airline end. As yet, neither of us has boarded a flight which has departed at the published time, and this always seems to be down to a lack of organisational ability, resources and operational foresight on the part of Ryanair.
A great example of this is the "Gate Closes" time that they stipulate on their boarding passes, typically 30 minutes prior to the scheduled departure time. On every occasion that my partner and I have flown with Ryanair, the plane has not arrived at the gate until at least five minutes after this time and is full of passengers from the incoming flight. This usually results in boarding not commencing until 20 minutes after the gate has allegedly closed, and 10 minutes ahead of the departure time. The flight then departs anywhere from 15 to 60 minutes late.
In light of this inability to run to schedule thanks to attainable turnaround targets, you'd think that they would make information about their running times available via their web site. Wrong. The so-called "Live Flight Information" feature in my experience always returns a message of "No Urgent Information at Present" regardless of whether a scheduled flight is running 15, 30, 60 minutes late, or even cancelled altogether.
Still, several of the flights that I have booked with Ryanair have been free (plus taxes and charges). The lesson here is that the service you receive from them is worth every penny.
Important, please be aware that:
tobester's review has yet to be rated - Be the first!
Would you like to see a review that's not being listed?
