Sheilas Wheels Car Insurance Review

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Sheilas Wheels Car Insurance
1.4 stars
Average rating for this product is: 1.4 out of 5

From 1 rating and 59 reviews

Thumb down 24% of users recommend this product

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homepsych's Review of Sheilas Wheels Car Insurance

19th Apr 2008

Overall Rating

0 stars
  • Value for money
    1.5 stars
  • Reason for going with this company
    Cheapest Quote
  • Driver Type
    Lady Driver
  • Customer Service
    0.5 stars
  • Have you made a Claim
    Claimed Over a Year Ago
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    Swinton
Good Points

Good premium price - otherwise promises much the same as other insurers.


Bad Points

Everything okay until you have to make a claim which requires a bit of lateral thinking on their part, or, I suspect, does not fit the automated screen options at the call centre. Very poorly trained staff who have very little specialist or real world experience of car insurance claims.


General Comments

From reading the reviews, everyone who says they are brilliant appears to have either been bewitched by the savings available, or have had a straightforward claim where nothing has gone wrong. With me the so-called approved repairer just failed to inform me of the problems with the repair, changed their story on 3 occasions when I queried the repair and then buried their head in the sand and went incommunicado. Almost 12 months to sort out the problem to any sort of satisfactory conclusion, and Sheila's Wheels final position appeared to be that "these things happen". There appears to be no willingess to accept that it was their approved repairer who demonstrated such a dire level of service. Never experienced such atrociously poor customer sevice and will go ANYWHERE except back to these.

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Members' Comments onhomepsych's Review

  • Bworthy Rank: Lance Corporal on 5th Feb 2009

    I agree, if it's on the tick list, it's fine - shame if you actually need to use the service that you're paying for!