Have a picture of Virgin Media www.virginmedia.com?, please send it to us.
Picture courtesy of Clair.
| Content | 2.1/10 |
|---|---|
| Reliability | 2.2/10 |
| Customer Service | 1.6/10 |
| Speed Consistency | 2/10 |
| Value for Money | 1.9/10 |
| Reviewer Rating | 1.8/10 |
| Overall Rating | 2.2/10 |
By daveh271 on 19th Apr 2008
| Reliability | 0/10 |
|---|---|
| Customer Service | 0/10 |
| Speed Consistency | 5/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
| | |
When they changed from NTL to Virgin they changed my e-mail address to virgin.net. 18 months later started getting letters saying there's a breach of contract because they said I terminated my NTL account early - when as far as I am concerned they did it automatically.
Customer service were unhelpful. I had to do all the running about to try and sort it out as far as I am concerned. Took me about 4 months before they admitted it was there fault in my opinion. Not replied to my letters I sent as far as I am aware yet. Never get back to you when they say they will. Soon as my contract finishes I'm off elsewhere - I do not recommend Virgin Media.
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