Shop4Electricals www.shop4electricals.co.uk Review

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3 stars
Average rating for this product is: 3 out of 5

From 0 ratings and 13 reviews

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keanu kale's Review of Shop4Electricals www.shop4electricals.co.uk

18th Apr 2008

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Customer service
    Poor
  • Quality of website
    1.5 stars
  • Goods purchased & cost
    Not supplied
  • Delivery
    A few weeks late
Good Points

They have a decent range of products, though you may have to wait for over 1 month to get your product delivered.


Bad Points

Poor customer service and delivery service.


General Comments

The Customer service is not very good and the delivery is subcontracted to different companies. The delivery company will not necessarily offer a professional service simply because they are not linked to shop4electricals. Also, if you have a problem with the delivery or the connection you will be bouncing from the delivery company to the Shop4electric customer services without getting any far.
At the end of March 2008 they delivered a washing machine. We paid for connection but when it was tested it did not drain properly. We had ask and paid for the connection service online. Without consulting, the delivery guys decided to disconnect the machine after the delivery papers where signed.
The same day we contacted the delivery service for a full connection refund but they refused to do so. We exchanged 5 emails and finally, three weeks later they returned 10 out of the 30 we paid for the connection costs. They charged us 20 for the time that the delivery person spent at our place!

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