Have a picture of Dreams PLC?, please send it to us.
| Quality of service | 0.5/10   |
|---|---|
| Layout of shop | 3.1/10 |
| Value for Money | 1.2/10 |
| Overall rating | 0.4/10 |
By hollyu on 18th Apr 2008
| Goods purchased & cost | Bed Frame and Mattress ' £1600 |
|---|---|
| Quality of service | 0/10 |
| Layout of shop | 3/10 |
| Value for money | 4/10 |
| Overall value | 0/10 |
 hollyu's recommendation | |
None what so ever. Oh hang on..... They made me a cup of tea
See my review
My wife and I went to look for a new bed frame to replace our existing
bed. When we decided to see what dreams had to offer and we saw a bed we
liked. The branch manager showed us mattresses and we ended up deciding
on replacing the mattress as well (he was good at selling). We went home
decided on the dreams bed and returned to the store with the dimensions
of our existing Mattress to ensure that it would fit into our room. The
manager told us that the dimension (160 x 200cm or 5' x6'6") was for a
Super King Size bed which it turns out is actually (180 x 200cm or 6' x
6'6"). Feeling that he was the expert we ordered the bed and paid ? £1600
for all our purchases. The order form was folded into a pouch and
nothing was said about a 24 hour time limit. When the bed was delivered
and being put together I told the delivery guys that it was much bigger
than my original mattress and when they measured it lo and behold it was
smaller and they confirmed that my original mattress/bed was king size.
They called their manager and they said that I was to contact customer
services who would replace the bed. Upon contacting customer services
about the mistake that had been made by their sales person I was told
that there was nothing they could do as I was supposed to check the
order form and contact them within 24 hours. After a number of phone
calls they offered me the choice of paying 20% (? £285) to get the right
size. I refused and wrote to them and they have refused even though they
made the mistake. We are expected to pay this amount without considering
the fact that if we had picked a smaller size it would have cost us
less. I will never buy anything from Dreams and I will make it my
mission in life to spread the word. They have no concept of customer
service and the fact that by remedying an error they would get repeat
business. I have other rooms I was going to furnish but I will go
elsewhere. Hope this helps anyone even remotely thinking of going there.
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