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- carol Hurrell's review
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| Flight on time? | 6.7/10   |
|---|---|
| Customer service | 4.6/10 |
| Comfort on flight | 5.1/10 |
| Quality of food | 2.6/10 |
| Value for Money | 5.7/10 |
| Reviewer Rating | 5.1/10 |
| Overall Rating | 5/10 |
By carol Hurrell on 16th Apr 2008
| Flight Date | April 2008 |
|---|---|
| Flight From - To | Belfast |
| Ticket class | Economy |
| Flight on time? | 9/10 |
| Customer service | 0/10 |
| Comfort on flight | 5/10 |
| Quality of food | 0/10 |
| Value for money | 5/10 |
| Overall value | 0/10 |
 carol Hurrell's recommendation | |
I tried to cancel my flight through through telephoning the GB Reservation Contact Tel No 0871 246 0000 on Weds16/4/08 at 0900 4 times they hung up and then played the recorded message. I find this disgraceful way to treat customers especially as I am being charged premium rate for the call. Also why isn't there simple address details or a form on the web site to enable customers to apply for a tax refund on cancelled flights? Why not have a simple cancellation form on the system and you could then resale the ticket?
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