air europa review

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Average Ratings
Flight on time?6.5/10 Based on 15 ratings
Customer service3.8/10 Based on 13 ratings
Comfort on flight4.3/10 Based on 12 ratings
Quality of food2.6/10 Based on 10 ratings
Value for Money4/10
Reviewer Rating3.1/10
Overall Rating3.3/10 Based on 19 ratings
24% Recommended4 out of 17 Reviews

Review of Air Europa

By Guest. on 16th Apr 2008

Guest.'s Ratings
Flight DateSeptember 2007
Flight From - ToMadrid to Ibiza
Ticket classBusiness
Flight on time?7/10
Customer service0/10
Comfort on flight7/10
Quality of food0/10
Value for money0/10
Overall value0/10
no Guest.'s recommendation

Good Points

Bad Points

General Comments

I'll try to make this brief. Travelled from Madrid to Ibiza on Air Europa. I arrived, my luggage did not. They allowed me to spend 100 Euro, and that was it. They said I could spend more after my luggage was declared lost, and that's after three weeks.
It's been over 7 months, I still do not have my luggage, still have not be reimbursed for my luggage, and still waiting for at least that 100 Euro allowance. Customer Services keeps sending me back to Luggage Services, and Luggage Services keeps telling me it will be another 3 to 4 months. Luggage Services and Customer Services are of no help at Air Europa. They will not respond to e-mails and every call I make costs over 8 US$. I will never fly Air Euorpa again. I even told them this and they don't care.

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