Helpstream,www.helpstream.net Review

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5 stars
Average rating for this product is: 5 out of 5

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EvaDaniel's Review of Helpstream,www.helpstream.net

15th Apr 2008

Overall Rating

5 stars
  • Value for money
    5 stars
  • Ease of Set Up
    5 stars
  • Time Software Used
    1 - 6 Months
  • Ease of Use
    5 stars
Good Points

It is customer support made simple.
Features three powerful application modules: Community Collaboration, Knowledge Management and Case Management.
Provides advanced self-service to deliver great collaborative customer service in a single, tightly integrated solution.
Specialist in customer service and help desk software.
Standard service is free and several premium features are available at affordable monthly subscription rates.
Provides powerful built in tools and enterprise-class customization features


General Comments

This complete customer support software enables you to:
Packed with tools and features help people resolve issues more quickly.
Feature-Rich setup helps run a support organization smoothly and efficiently, including robust case management, knowledge management and collaboration capabilities.
Integrated service and resources can be used by support agents, customers and employees alike.
Simple-to-follow features and a clean, clear interface make Helpstream easy to use.
The standard ad-supported Helpstream service is free. Premium features are available at monthly subscription rates that are affordable for even the smallest organizations.
Easily deployable sign s up in seconds configures in minutes and starts supporting users in less than a day.
Configurable, add your logo, even completely re-brand the service to match your web site. It's your support portal, with the power of Helpstream inside.
Compatible with other applications.
Scalable to deal with software upgrades or hardware capacity needs.

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