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- diddydoo's review
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Picture courtesy of Nigel.
| Customer service | 3.3/10   |
|---|---|
| Value for Money | 2.6/10 |
| Reviewer Rating | 3.3/10 |
| Overall Rating | 3.2/10 |
By diddydoo
on 14th Apr 2008
| Used card for | 1 year and over |
|---|---|
| Loyalty scheme | No |
| Customer service | 0/10 |
| Value for money | 4/10 |
| Overall value | 5/10 |
 diddydoo's recommendation | |
The new online facility is one of the best services I have seen from any financial services provider.
Appalling level of customer service when you phone through.
In my opinion it is best to do everything online with Capital One Classic, you can pay online, download your own statements, so no paper statements are ever posted, if you request this. When I made a complaint about their disgusting phone service a few years back, they acknowledged they had a problem with their customer call centre from abroad and that there were advisers unable to grasp basic understanding of English. When they couldn't understand me (and I speak very clear Queens English, their approach was to cut you off or put you on hold for 20-30 mins). Even some of the call centre staff in Nottingham sound un-interested. Needs vast improvement in their phone manners. Not a very good advert for any company. I think they have realised this and have introduced a fantastic online facility where you can do everything you want without having to communicate with anyone. Probably the best business move they have made !
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