Capital One Classic Review

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Capital One Classic
1.7 stars
Average rating for this product is: 1.7 out of 5

From 9 ratings and 70 reviews

Thumb down 34% of users recommend this product

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diddydoo's Review of Capital One Classic

14th Apr 2008

Overall Rating

2.5 stars
  • Value for money
    2 stars
  • Loyalty scheme
    No
  • Used card for
    1 year and over
  • Customer service
    0 stars
Good Points

The new online facility is one of the best services I have seen from any financial services provider.


Bad Points

Appalling level of customer service when you phone through.


General Comments

In my opinion it is best to do everything online with Capital One Classic, you can pay online, download your own statements, so no paper statements are ever posted, if you request this. When I made a complaint about their disgusting phone service a few years back, they acknowledged they had a problem with their customer call centre from abroad and that there were advisers unable to grasp basic understanding of English. When they couldn't understand me (and I speak very clear Queens English, their approach was to cut you off or put you on hold for 20-30 mins). Even some of the call centre staff in Nottingham sound un-interested. Needs vast improvement in their phone manners. Not a very good advert for any company. I think they have realised this and have introduced a fantastic online facility where you can do everything you want without having to communicate with anyone. Probably the best business move they have made !

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